Subject	I think someone needs to learn what CUSTOMER SERVICE is.
Posted by	Aaron (LV) on December 05, 2003 at 6:02 PM
	This message has been viewed 79 times.
In Reply To	Z1's View on the $20 shipped Policy! posted by Robert@Z1 on December 05, 2003 at 05:28 PM
Message	I understand that a $2 part is not worth your time, however a satisfied customer is worth every extra time you put towards it. Just think if you would have just sent this guy the part, then you wouldn't have gotten 100's of people reading how crappy your policy is. Remember a single bad customer experience tells at least 20 people about the bad experience, where as a single good customer experience only tells 1. (These numbers may not be completely accurate as it has been 7 or 8 years since I had my customer service classes, but you get the statistics) Aaron ------------------------------------------- Custom HOWE Radiator 365 SHIPPED http://www.lvcm.com/gotboost/howe.htm
Follow Ups	Z1's View on the $20 shipped Policy! - Robert@Z1 17:28:50 12/05/03 not to disagree with you - katzalex 17:33:48 12/05/03 or maybe if you got the $6000 rebuild, you'd get a deal - robo (sebring1970) 17:56:04 12/05/03 Re: not to disagree with you - Russell@Z1 19:44:55 12/05/03 SO how much money did you make posting this reply? ;) (n/m) - Snoguitar 17:38:26 12/05/03 low blow. it makes sense. run a business and youll - big gixx 17:39:52 12/05/03 It's makes sense on a whole, it's jsut kinda ironic... - Snoguitar 17:42:19 12/05/03 Re: It's makes sense on a whole, it's jsut kinda ironic... - Russell@Z1 19:48:38 12/05/03 Not a dime, because I get off at 6:00, I did this on my - Robert@Z1 17:40:54 12/05/03 actually you lost money...oppurtunity cost. The oppurtunity - NC-Z (For-Hire) 17:42:50 12/05/03 finally, somone who at least has heard of Economics 101 (n/m) - robo (sebring1970) 17:57:44 12/05/03 yup (n/m) - Snoguitar 18:00:14 12/05/03 any member of this website with lots of hits should know - down5hift 18:07:35 12/05/03 now if we could only learn to spell... - Sportzcoop 18:12:42 12/05/03 No sh*t?! I did five years training crammed into three - robo (sebring1970) 18:36:57 12/05/03 wow... - Sportzcoop 01:37:50 12/06/03 don't feel bad. very few folks with four year degrees end - robo (sebring1970) 02:43:29 12/06/03 I hope not any, since I stayed here until 12:30 last night - John@Z1 17:44:11 12/05/03 I agree with you 100% (n/m) - TARGETZ 17:41:41 12/05/03 Re: Why dont you post *your* policy on *your* website... - Logik (Pittsburgh) 17:42:22 12/05/03 WoW a face from Christmas Past... (n/m) - TARGETZ 17:45:18 12/05/03 well logik, that would be logical..and it doesnt stir the - genic 17:56:59 12/05/03 Not that it matters. People buy what is cheapest regardless - SeedyROM (ZCON 2K4!) 18:03:16 12/05/03 =) - SeedyROM (ZCON 2K4!) 18:05:01 12/05/03 Great to hear man! (n/m) - Snoguitar 18:06:04 12/05/03 3rd'd (n/m) - genic 18:11:42 12/05/03 actually i dont think that would be good :/ - genic 18:10:31 12/05/03 Glad you see it that way :) - SeedyROM (ZCON 2K4!) 20:43:55 12/05/03 Re: =) - Carp (Show & Go) 22:59:48 12/05/03 Glad to hear that, Ryan... best wishes to her (n/m) - Scotts94z32 00:35:32 12/06/03 Read todays earlier post and see how much space was already - speedr300z (ATL) 18:10:20 12/05/03 I totally understand what you guys are saying>>>>>> - zboost 17:43:33 12/05/03 Georgia...hmmm (n/m) - josh 17:48:54 12/05/03 nice! (n/m) - John@Z1 18:07:34 12/05/03 For $2 part not worth the shipping . Just get it locally. (n/m) - MikeH(Twin GT35BB Incon Z) 17:58:10 12/05/03 I think someone needs to learn what CUSTOMER SERVICE is. - Aaron (LV) 18:02:16 12/05/03 hey Aaron how the Howe radiator research going? (n/m) - MikeH(Twin GT35BB Incon Z) 18:04:11 12/05/03 In my recent schooling one bad customer experience tells an - NC-Z (For-Hire) 18:11:05 12/05/03 agreed (n/m) - aliaZ 18:10:33 12/05/03 I basically agree with you, except for a couple of "fine - robo (sebring1970) 18:28:53 12/05/03 Supply and Demand Z1 do whatever the hell you want. - bernabe 18:42:38 12/05/03 if only it were that simple. easy to say when it's not your - robo (sebring1970) 19:42:42 12/05/03 Re: Supply and Demand Z1 do whatever the hell you want. - Russell@Z1 19:55:04 12/05/03 Don't sweat it. - JonnyZ (DC) 20:10:08 12/05/03 OK, wanted to stay out of it - Russell@Z1 19:38:34 12/05/03 lol (n/m) - Snoguitar 19:58:36 12/05/03 I fail to see the humor (n/m) - robo (sebring1970) 20:01:52 12/05/03 Humor is that there is nothing unique about what he wrote... - Snoguitar 20:06:24 12/05/03 Re: Humor is that there is nothing unique about what he wrote... - Russell@Z1 20:16:10 12/05/03 I understand, still funny though ;P (n/m) - Snoguitar 20:19:04 12/05/03 Let me guess, you're the guy who doesn't think it's funny - robo (sebring1970) 20:21:59 12/05/03 Nah, that funny regardless ;)... j/k (n/m) - Snoguitar 20:23:43 12/05/03 its funny until the guy gets hurt - Chris(NJ) 08:26:15 12/06/03 Hey Russ, I'm sure you must know that the average guy - robo (sebring1970) 20:24:23 12/05/03 You'd be surprised how many people here have similar... - Snoguitar 20:27:51 12/05/03 Perhaps so, certainly not me. I did say "average" :c) (n/m) - robo (sebring1970) 20:34:55 12/05/03 lol, true (n/m) - Snoguitar 20:35:52 12/05/03 hrmm... - JokerF_15 12:37:51 12/06/03 Don't worry yall, - JonnyZ (DC) 20:04:56 12/05/03 I agree with Katzalex.... - ZisLuv 20:52:36 12/05/03 U picked the biz, if it ain't profitable enough who's fault? - FLYT300 23:36:53 12/05/03 the true voice of experience? - robo (sebring1970) 05:57:06 12/06/03 Gotta agree on the perception point.... - FLYT300 11:05:48 12/06/03 "lets say we get 30 orders in one day for $2 parts" - Chris(NJ) 08:30:03 12/06/03
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